COVID-19 - Booking Protection

Terms & Conditions

1. Your Contract

Mijas Villas is the trading name of Mijas Villas Limited which is registered in the UK at Livsey & Spottiswood (Chartered Accountants), 17 George Street, St.Helens, Merseyside, WA10 1DB. The company registration number is 4347478. Mijas Villas act as the letting agent for the owners of the properties offered on this web site. Any contract is between the owners of the property and the applicant.

2. How to Make a Reservation

In order for us to accept your booking your party leader must read these conditions. The person who signs or 'submits' the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we will allocate you your chosen property and confirm your reservation.

3. Method of payment

For £ sterling bookings payment can either be made by credit card, debit card or by bank transfer, for € euro bookings payment can be made by bank transfer to our euro account. We will hold your selected property for 7 days whilst you arrange payment, unless your booking is due to commence in the next 28 days in which case you will have 48 hours to arrange payment. In the event that your stay is due to commence within 4 days of submitting a booking then full payment must be received within 48 hours of arrival, otherwise your booking will be automatically cancelled. Should you wish to pay in any other currency other than GBP or Euro please book in £ sterling and use our Credit or Debit Card facilities. All card transaction are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is no transaction surcharge for paying with a debit or a credit card. We accept all major cards except American Express, Diners & Laser.

4. Initial Payment

At the time of your booking you will be asked to pay an initial deposit of 25% of the total cost of the property. This payment is your only commitment until 10 weeks prior to your arrival.

5. Payment of Balance

The balance of the holiday cost must be paid at least 10 weeks prior to arrival. Please ensure that payment is made within that time otherwise we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us the cancellation charges detailed below. If you arrange your holiday within 10 weeks of travelling then full payment is due with your booking.

6. If You Cancel Your Booking

If you wish to cancel your booking you must do so by sending written confirmation. The person who signed/submitted the booking form must also sign the letter. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may result from being unable to re-sell the holiday, we charge the following cancellation fees:

*Period before departure within which             Amount of cancellation fee
cancellation notice is received.                        (as % of total booking cost)*

More than 71 days:                                             Loss of deposit
70 - 43 days:                                                       40%
42 - 29 days:                                                       60%
28 - 0 days:                                                        100%

7. Insurance Requirements

Holiday and travel insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured. If you choose to travel without adequate holiday insurance cover, we will not be liable for any losses however arising in respect of which insurance cover would otherwise have been available.

8. Damage deposit / Accidental Damage Waiver (ADW)

We don't take a damage deposit, but we charge a mandatory non-refundable accidental damage waiver (ADW) fee of £12.50 per person, per booking (not per week). This is to cover accidental damage that may occur in your property during your holiday, this will cover you up to the value of £150.00 per person. Please note that wilful and negligent behaviour is not covered by this charge, and should this occur you may be asked to cover the cost of the damage. The afore mentioned is for standard bookings only, if you are renting a property to hold a function, in addition to the venue fee, we will also require an additional damage deposit.

9. Personal Data/ Passport Information

As required by Spanish law we are required to obtain and pass to local authorities the passport (and other personal details) of all guests aged 16 and over. This is the same process as hotels when checking in guests. As such you need to update this information on your account before arrival. Failure to provide this information may result in access to your property being denied and no compensation or refund will be due in these circumstances. Please see our Privacy Policy for full details on how we collect, deal with and process personal data.

10. Party Size

Please note that over-occupancy of property is not allowed. Only the guests listed on the guest list may occupy or visit the property during your booking, unless prior written agreement has been made with Mijas Villas otherwise. This includes outside areas of properties, pool areas, and communal areas of properties with shared pools and gardens. Mijas Villas, the property owners and their agents reserve the right to refuse admittance and/or require guests to leave if this condition is not observed. Please note no refund would be due in these circumstances. Your guest list can be amended at any time prior to arrival via your online account.

11. Subletting & Commercial Use

Guests are not permitted to sub-let or resell their booked dates. Your chosen property is to be used exclusively by the people on your guest list. It is also not permitted to use the property for commercial or illegal purposes.

12. Problems With Your Property

If you have a problem during your holiday, immediately inform the local representative who will then endeavour to put things right. If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days of the completion of your holiday. Please note that we accept no liability for intermittent failure of public supplies or utilities such as water, electricity & internet over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.

13. Check in / Check out times

Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.

14. Change and Non Availability of accommodation

On rare occasions it may be unavoidable to change your chosen villa because of circumstances beyond our or the owners control; we will endeavour to inform you of this asap and offer you either alternative accommodation of similar or superior standard, a refund if nothing is suitable or discuss other options. No further claim against the owner or Mijas Villas for any loss suffered will be considered.

15. Liability

Mijas Villas do not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accepts no liability for loss of or damage to the tenants' possessions on the owners' property.

16. Events

You must inform us if you plan to hold an event at your rental property and request permission at the time of booking. Failure to follow guidelines and limitations of the event as set out by Mijas Villas and/or the owner can result in the property owner or their agent cancelling the event. Please note that any complaints from neighbours or legal action resulting from your event is the responsibility of yourselves and not the owner nor Mijas Villas.

17. Fire Hazards

Mijas Villas do not accept any responsibility for any negligent fire damage caused by the tenants. Smoking is strictly prohibited inside all properties.

18. Property Standards

We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people's homes - please leave the villa in a reasonably clean and tidy condition, and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary, and to charge this to your credit or debit card.

19. Accuracy

We endeavour to ensure that all the information including property descriptions and photographs on our website are accurate. However, occasionally changes and errors occur and we reserve the right to correct details in such circumstances. Also, items break and may sometimes change and therefore furniture, appliance etc… may vary from our website copy and photographs. We accept no liability should a description or a photograph be inaccurate. If a particular facility offered in a property is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing a booking request on the website.

20. Availability of Amenities and Facilities

Occasionally, some amenities or facilities may not be available or their use may be restricted, for example, but not limited to, if maintenance or repair is required, due to public health measures, due to fire, drought, storms, floods, lightening or any other adverse weather conditions. Whilst we will endeavour to keep this to a minimum Mijas Villas will not be held responsible and does not accept any liability should any amenities or facilities not be available at any point during your stay. This includes, but is not limited to, any communal facilities such as indoor and outdoor swimming pools, heating of pools, gyms, tennis courts, spa facilities, restaurants etc..

21. Health & Safety

Immediately upon arrival at your holiday home please read the welcome book and familiarise yourself with the layout of the property and identify any potential hazards, for example (but not limited to) swimming pools, swimming pool depths, Jacuzzis, steps, balconies, areas of low head height, uneven ground, glass doors, sliding doors etc.. You must ensure hazards are pointed out to children and other members of your party. Please inform the local representative if you have any questions or concerns about your property. The use of any swimming pools and/or Jacuzzis are at your own risk. Please note that many Spanish houses have tiled floors which may become slippery when wet (or when feet are wet). You are responsible for the care and safety of yourself and other members of your party. Any accidents must be reported to the local representative immediately.

22. Noise

Some of our properties are in rural locations and as such there maybe farmyard noises in the vicinity. Other properties might be located in residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 11 pm. Roadworks and/or building work in close proximity to our properties may occur without any prior warning, this is beyond our control.

23. Native Wildlife

Most of our properties are in rural locations or surrounded by gardens, it is possible that you might encounter some of the local wildlife i.e. mosquitoes, wasps, ants, cockroaches, native rodents – fruit rats etc. Mijas Villas will not be held responsible for their presence or control, although we would make every effort to eradicate pests.

24. Safes

In those properties that provide a safe for guest use we cannot accept responsibility for any loss under any circumstances.

25. TV Reception

TV Reception is not guarantee and can be affected by internet speed and atmospheric conditions (amongst other things). Mijas Villas will not be held responsible for the availability or reception quality of any TV channels.

26. Air Conditioning

Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.

27. Swimming Pools/ Jacuzzis

Swimming pools and Jacuzzis have their chemical levels regularly checked. If you have any concerns about swimming pools and/ or Jacuzzis please report it to the local representative immediately. Despite the correct chemical levels pools/ Jacuzzis may discolour swimwear and some hair colours. This does not mean the chemical balance is incorrect and we accept no responsibility for such damage. We would recommend rinsing all swimwear in fresh water after each swim and using a swim shampoo during your stay and for up to 2 weeks after departure (especially if you have blonde and/or dyed hair).

28. Pool Heating & Pool Lights

We make every effort to ensure that pool heaters are in working order, unfortunately sometimes they break; therefore if a pool or Jacuzzi cannot be satisfactorily heated our liability will be limited to the amount paid for pool / Jacuzzi heating.

Whilst most of our pools are floodlit we don't advertise them as having pool lights as we cannot ensure that the pool light will be working ... they are very sensitive to Spanish electric voltage fluctuations and the bulb can easily blow. To replace the bulb or sealed unit usually means that the pool water has to be lowered which due to water regulations we cannot do in the summer months.

29. Properties Close to Golf Courses

Please be aware that the risk of stray golf balls entering the gardens/patios of properties near golf courses is unavoidable.

30. Security

Please lock all doors and windows when out, at night, and when relaxing outside/ around the swimming pool. We do not accept liability for any theft/ loss of items. Please ensure you have suitable travel insurance in place to cover such eventualities.

31. Pets

We regret that pets are not permitted at any of our properties.

32. Property suitability

To ensure a property is suitable for your needs - if there is someone in your party who has any special requirements, for example (but not limited to) due to mobility, medical condition, or age, please let us know in writing prior to booking. We will be happy to advise you as to a property’s suitability for your requirements. Please do not presume a property is suitable from the webpage details. Mijas Villas cannot be held responsible for the suitable of any property if we are not advised, in writing, of the requirements prior to booking.

33. Included in the Cost

If you are staying for up to 10 nights the maid service will be on your day of arrival and day of departure only. Most houses do though have washing machines or, should you wish, additional cleaning & laundry can usually be arranged at an additional charge. If you have booked accommodation for 11 nights or more you will also have a mid stay sheet/towel change and clean.

Towels but not pool towels (unless otherwise stated)

Pool and garden maintenance

All water and electricity

All local and other taxes

Assistance of our local representative if required (during office hours unless an emergency)

34. Visas/ Travel Requirements

It is guests responsibility to check they fulfil any and all travel requirements including (but not limited to) passports and validly, visas, vaccinations, health and immigration requirements. Neither Mijas Villas, nor the owner, accept any responsibility should you be unable to travel due to having not complied with any passport, visas, immigration or travel requirements.

35. Data Protection

We take your privacy seriously. Please see our full Privacy Policy.

36. Force Majeure

We will not be liable to refund beyond what is set out in clause 6 or compensate guests in relation (wholly or in part) for a “Force Majeure” situation. A Force Majeure includes any event, act, omission or action (or series thereof) that is outside our reasonable control. For example, but not limited to, riot, civil unrest, industrial disputes, natural or nuclear disasters, storms, floods, winds, lightning, droughts (or any other adverse weather conditions), fire, risk to human health such as the outbreak of a serious disease, an epidemic or pandemic, changes to law, natural disasters, acts of god, explosions, fires, riots, terrorist attacks (or threats thereof), war including armed conflict (or threats thereof) and all similar events that make it difficult/impossible to travel safely to, to remain at, or affect amenities at your chosen property.

37. Governing Law and Jurisdiction

The validity, construction and performance of this Agreement shall be governed by English Law. All guests submit to the exclusive jurisdiction of the English courts.

38. Blue Pencil Test

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

39. Copyright

The entire contents of this website, including (but not limited to) trade names, text, polices, photos, graphics, videos, software, layout is owned by, or licensed to, Mijas Villas Ltd. The entire contents of this website are protected by copyright law. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.

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  • We can’t say a big enough ‘thank you’ to all at Mijas Villas for a holiday of a lifetime.S. McKeown, Leics.
  • Thank you for everything - absolutely smooth handling from enquiry through check-out.Margit Lutz, Friedberg, Germany
  • The personal service from Mijas Villas was excellent.Craig Wappett - Newcastle

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Mijas Villas Limited, Registered in the UK at Livesey Spottiswood, 17 George Street, St.Helens, Merseyside, WA10 1DB. Company registration number: 4347478
Copyright ©Mijas Villas Limited 2024. All rights reserved. Ver 2.23209.429.1055.