Info & F.A.Q's

Information and FAQ's (frequently asked questions)

F.A.Q's

The prices quoted are for the whole property NOT per person. There is nothing extra to pay (except for flights). The price includes linen, towels, water, electricity, a/c, heating, weekly maid service, any local taxes etc.

Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.

The nearest airport is Malaga which is just 25 minutes away. You can fly into Gibraltar (1 hour 15 mins) but you then have the hassle of crossing the border. Granada airport is again about 1 hour 15 mins from Mijas. If you are flying into Madrid the drive is about 600 km - it is mostly motorway and takes approx. 5 hours by car.

Payment can either be made by cheque (a personal cheque is fine) or bank transfer (payable to Mijas Villas Ltd) in £Sterling. Should you wish to pay in any other currency please use our credit or debit card facilities.

We accept all major cards except American Express, Diners & Laser. All card transaction are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is a 2% transaction charge on all credit card & debit card payments except for Maestro, Switch and Solo (no transaction charge).

Yes they are - some more so than others. If you are concerned, give me a call or send me an email and I will give you an individual and honest opinion on your requirements.

We are not a specialist provider of accommodation for the disabled. Many properties are not equipped to cater for the needs of disabled guests and this may cause problems for wheelchair users. It is therefore essential that before booking you inform us of any special requirements so that we can advise you of the most suitable property for your needs.

If you are staying for up to 10 nights the maid service will be on your day of arrival and day of departure only. Most houses do though have washing machines or, should you wish, additional cleaning & laundry can usually be arranged at an additional charge. If you have booked accommodation for 11 nights or more you will also have a mid stay sheet/towel change and clean.

We no longer supply a complimentary 'Welcome Pack' as we found that most guests were doing a supermarket shop before arriving at the villa and not using the items supplied. We can still supply a basic welcome pack but it is chargeable ... details can be found on our 'Extras' page. In addition in the cupboard there should also be sugar, salt, pepper, flour, oil, vinegar, herbs, spices, stock cubes, selection of sauces etc - if you finish something that is in the cupboard we request that you please replace it ... it isn't the cost but convenience for the next guests.

Expect to find what you have at home - all houses have hair dryers, irons, ironing boards etc. Most also have washing machines, dishwashers & some tumble driers.

Sorry but no - if you have a mobile and you want to keep in touch with home bring it with you - all work very well in Spain. Note: North American visitors will require a tri-band phone.

There are many Internet cafes in Fuengirola & the surrounding area. We also now have a few properties with WiFi broadband, at these properties you will need to bring your own laptop.

We can now offer any changeover day at some of our Mijas properties and any duration (minimum 4 nights) ... to work out the price simply pro-rata the weekly rate .... for less than 7 nights we bill 1 extra night to cover the overheads ... i.e. 4 nights are charged as 5 nights, 5 nights charged as 6 nights and so forth. For 7 nights and over we charge just for the actual number of nights booked.

All properties have winter heating, those properties that have air-conditioning units also give heat in the winter. In some properties there is also calor (butane) gas heaters, oil filled radiators and/or log fires. Logs for fireplaces may be purchased locally at an extra cost (where applicable).

Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.

Where we state that a property has Satellite T.V. a decoder card is supplied to receive a selection of English speaking channels - for SKY systems this is usually BBC1, BBC2, ITV, CH4 & CH5. Reception is not as good as in the UK as Spain is on the edge of the satellite 'footprint'. Another system in use is ASTRA - these receive mainly continental channels & a limited selection of English speaking channels.

Most are maintained and in commission all year round (a few are in use from Easter to the end of October). Some guests do swim in the winter months even though the water does tend to be on the cold side from November through to the end of March. Sometimes pool equipment breaks or needs maintenance. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control though every effort will be made to solve any problem as quickly as possible. A few pools are heated by 'heat exchangers'', we endeavour to maintain approx. 26 - 28 deg C; when not in use please use the pool covers supplied otherwise the pool temperature will drop considerably. Also please note that if the ambient air temperature drops below 8 or 9 deg C (which can happen at night time in the winter months) as a safety feature the heat exchangers automatically shut down to prevent damage and it will then become impossible to heat the pool until the weather improves.

For stays of 4 weeks or longer in the winter you can always ask!

Yes, you will be provided with the name and local phone number of our representative who you can call if you have any unforeseen problems or if you require advice on anything.

Sorry, but no. If you are in the UK please see our recommendations on our 'Travel' page.